Frequently Asked Questions

Ordering

1) Can I order through the phone/mail/fax instead of Online?
No. Currently ecigvaporonline.com only accepts online orders. Don't worry; your information is safe with us. Please check our Privacy Policy.

2) After my order is placed, what should I do? Will I get status updates on my order?
Yes, once an order is placed, you will get notifications via email on status of your order. Once it's fulfilled, once it's packed, and once it's been shipped out.

4) Can I cancel my order once it's been placed?
Depending on status of the order you may be able to cancel your order. Please contact our customer service .

5) How long does ecigvaporonline.com take to process an order?
It generally takes between 1-3 business days for us to ship out the order. Sometimes, not being able to verify shipping address or credit card billing address may make processing the order longer.

6) Is the ecigvaporonline.com website secure? What types of security features are in place to safeguard my information?
Safeguarding our customer's information is a top priority at ecigvaporonline.com. We have the latest technologies to safely capture/transmit and store your data.

7) What happens when an item is out-of-stock?
When an item is out-of-stock, you will not able to able to add it to your shopping cart.

9) Do I have to to incur the shipping charges in case my package got returned due to my absence?
Yes. You will incur the outbound shipping charges, inbound shipping charges and Special shipping packaging charges (if applicable) if you were unable to receive the package we shipped to you.

Payment

1) What kind of payment methods do you accept?
Currently we accept all major credit cards. Visa, MasterCard, Discover & Amex.

2) Why must my credit card billing address match my shipping address?
Due to an increase in Internet Credit Card Fraud, you should have the same billing and shipping address. We have implemented an Address Verification System that checks the credit card's billing address against the shipping address. If you have a separate shipping address, please call your credit card issuing company and add the additional address to your card.

3) Do I need to pay tax for my purchases?
Yes, if your shipping address is in Oklahoma. If your shipping address is out side of Oklahoma, No, you do not need to pay tax on your purchases.

4) How much tax do you charge for Oklahoma Residents?
8% will be charged as tax and it's subject to change without notice.

5) Can I pay by Check, Money Order, Direct Deposit or Wire Transfer?
Not at the moment.

Shipping

1) Which of shipping carriers do you use?
We provide our services via USPS, FedEx and UPS.

2) How do I track My Order?
You may track your order using My Account, Order Tracking feature. Depending on the shipping method you chose, you should be able to see each step of your package movements.

3) How can I contact FedEx?
Call 1-800-GO-FEDEX or visit www.FedEx.com. Please make sure to have your tracking numbers (available in My Account once your order has been shipped).

4) FedEx has my package but has not delivered it yet, what can I do?
Please call 1-800-GO-FEDEX or www.FedEx.com. Please make sure to have your tracking numbers (available in My Account once your order has been shipped).

5) Does ecigvaporonline.com ship internationally?
We do not ship internationally at the moment.

6) Does ecigvaporonline.com ship to APO or FPO addresses?
Yes, we ship to APO/FPO addresses. These orders are shipped by United States Postal Service and usually take one to two extra business days to process. Once shipped, it may take up five to ten working days for delivery. However, we cannot control the delivery time. Some APO/FPO orders may take up to 6-8 weeks of lead time.

7) Why was my order sent in multiple packages even when it could fit in one package?
ecigvaporonline.com may decide to pack your ordered items in separate package based on the type of products, weight and size concerns for packages.

8) I see that my order has not been shipped out yet. Can I upgrade my shipping method?
Absolutely! Depending on the shipping method you choose, you may require paying extra. Simply contact our customer service

Returns and Refunds

1) What is ecigvaporonline.com's return policy on the products?
All products sold by ecigvaporonline.com are covered under our standard return policy unless otherwise stated. Our Standard Return policy is that customers may return the products within 21 days of original invoice date for unopened items within expiration date. Returns must be made using RMA Request located in My Account. All returns require RMA (Return Merchandise Authorization) number.

2) Do I have to pay for return shipping fee?
Yes, ecigvaporonline.com does not cover the return shipping fees for return items, unless it's a defective product or was our mistake!

3) How do I check the status of my refund?
You may check the status of your refund in My Account, the same place where you got your RMA number.

4) Can I do an exchange?
No, we only do refunds.

5) Can I return if a product has expired?
If a product is expired before reaching you or not within our acceptable date range, yes, absolutely!

My Account Information

1) What does My Account Feature?
My Account provides several important tools for our customers. You will be able to do following tasks using My Account Feature:

a) Order History/Tracking Orders

b) Request RMA (Returns)

c) Update your Profile

d) Add/Update Shipping Addresses